HAWKGAMING Your Data, Your Choices, and HAWKGAMING’s Responsibility
This Privacy Policy explains how HAWKGAMING handles information connected with your account and platform activity. It covers account access, security checks, KYC review, payments, support, and other services needed to provide a safe member experience. Please read it carefully so you understand how your information may be used and how to keep your account details protected.
Privacy at a Glance
- We request information needed for account and platform services
- Your information is handled according to this Privacy Policy
- Account and payment details should be protected whenever you use the platform
- You may contact support about your personal information and account details
- KYC information is reviewed for identity and account verification
- Keep your phone number, password, PIN, and verification codes private
Practical Account Privacy and Security Measures
Privacy is an important part of the HAWKGAMING member experience. The platform uses account security controls, verification processes, and transaction records to help protect access to your personal information and funds. You also play an important role by keeping your login details confidential and checking your account activity regularly.
Account Security Measures
Your phone number, password, PIN, and SMS verification codes are used to help secure your account. Never share these details with another person, including anyone claiming to provide support. If you suspect that your account information has been exposed, contact the support team as soon as possible.
KYC and Account Verification
KYC information is used to support identity and account verification. The Security Center may show whether your KYC review is incomplete, in progress, completed, or rejected. While a review is pending or incomplete, access to certain platform services may be restricted.
Payment Information and Account Safety
When using payment services, check that the registered details and transaction information are correct before confirming a Deposit or Withdraw request. Do not send your password or SMS verification code when asking support to investigate a payment issue. Support may request relevant details such as your registered phone number, payment screenshot, or payment order number.
You Have a Say in Your Information
If you have a question about the personal information connected with your HAWKGAMING account, contact the support team through the available support channel. For account changes, security concerns, or KYC matters, provide accurate information and follow any verification steps requested by the platform.
Keep Your Account Information Current
Make sure the phone number and personal details linked to your account remain accurate. Correct information helps with verification, account access, payment support, and transaction enquiries. If your details need attention, contact support rather than creating an additional account.
Information Needed for Platform Services
HAWKGAMING may need account, verification, payment, and transaction information to provide platform services, maintain account security, support KYC checks, and assist with account or payment concerns. Only provide information through the official account or support process, and never disclose your password or verification code.
How to Raise a Data or Account Request
As a HAWKGAMING player, you can contact support about information linked to your account, including personal details, KYC status, account security, and transaction records. Use the available support channel and include enough accurate information for the team to identify your account safely.
Request Account Information
You may ask support about the personal information associated with your account and the account details needed to verify your request. For your protection, the team may require account verification before discussing private information.
Request a Correction
If your registered personal details are inaccurate or no longer current, contact support with the correct information. Keep your account and KYC details consistent, and complete any verification step required before changes can be reviewed.
Request Help With Account Information
You may ask for your personal data to be deleted. However, certain records may need to be kept where required by applicable rules, even after your account is closed.
Right to Object
You may object to specific uses of your personal data, including marketing communications. Requests to stop marketing will be handled once received.
Right to Restriction
In appropriate circumstances, you may ask HAWKGAMING to limit how your personal data is used while a concern, dispute, or review is being handled.
Right to Portability
You may request your personal data in a structured, commonly used, machine-readable format where this option applies, allowing you to transfer it to another service.
Right to Opt Out
You can stop receiving marketing messages at any time by using the unsubscribe option in an email or by contacting support. Processing time may vary depending on the request and support conditions.
Right to Complain
If you are concerned about how HAWKGAMING handles your personal data, you may raise the matter with the appropriate data protection authority in your jurisdiction.
About This Policy
This Privacy Policy describes how HAWKGAMING handles personal data when you use the platform at hawkgaming.beer. By registering or accessing any part of the platform, you confirm that you have read and understood the information in this policy.
01 Who We Are
HAWKGAMING provides an online gaming platform for eligible Philippine adults, with services that include electronic casino games, featured games, sports betting, and electronic bingo. hawkgaming.beerThis Privacy Policy explains the purposes for which personal data may be collected and how it is handled when you use the platform.
To support account access, payment activity, KYC checks, security, and platform services, HAWKGAMING may require registered players to provide and verify certain personal information. This policy outlines the information involved and the measures users should follow to help protect their accounts.
For questions about how HAWKGAMING handles your personal data, you may contact the support team through [email protected] for assistance with your concern.
02 Data We Collect
HAWKGAMING may receive personal data from information you submit directly, details connected with your use of the platform, and information needed to support account, payment, security, or KYC processes.
Information You Provide
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Your full name, date of birth, and other identification details required for account or KYC checks | During registration or KYC verification |
| Contact Information | Mobile number and email address | Collected during registration |
| Payment Information | GCash or Maya details and transaction history | Used for deposits and withdrawals |
| Identity Verification Records | Information needed to support KYC checks | Collected during the KYC process |
| Support Communications | Live chat records and email exchanges | Collected when you contact customer support |
Information Created Through Platform Use
| Data Type | Examples |
|---|---|
| Technical Information | IP address, device category, browser, and operating system |
| Usage Information | Visited pages, games accessed, session length, and betting activity |
| Location Information | General location estimated from your IP address |
| Cookie Information | Session, preference, and analytics cookies |
Data Minimisation
HAWKGAMING collects only the information reasonably needed to operate the platform, verify accounts, support deposits and withdrawals, protect account security, and meet applicable platform requirements. We do not request sensitive details such as racial or ethnic background, political views, or health information for these purposes.
03 How We Use Your Data
HAWKGAMING may use your personal information for the purposes below:
- Account Administration: To open and administer your HAWKGAMING account, complete identity checks, and keep your account details accurate.
- Payment Services: To process deposits and withdrawals through GCash and Maya and help identify suspicious or unauthorised payment activity.
- Compliance and Safety: To support KYC checks, account safety, and responsible gaming requirements that apply to the platform.
- Platform Protection: To identify and prevent fraud, cheating, misuse of offers, and other conduct that is not permitted on the platform.
- Customer Assistance: To answer your questions, handle account concerns, resolve payment or service issues, and improve customer support.
- Responsible Participation: To review gaming activity for signs of harmful participation and provide appropriate responsible gaming support when needed.
- Marketing Messages: To send HAWKGAMING updates and promotional messages when you have agreed to receive them. You may withdraw your marketing consent at any time.
- Service Improvement: To understand how the platform is used and improve HAWKGAMING games, features, and the overall member experience.
HAWKGAMING does not rely on automated decisions alone when an outcome could have legal or similarly serious consequences for you. If our systems identify an account for review, a member of the compliance team will assess the matter before any account action is considered.
04 Legal Grounds for Using Personal Data
Depending on the information involved and why it is needed, HAWKGAMING may process personal data under one or more of the following lawful grounds:
- Performance of an Agreement: Service Delivery: Using information where it is necessary to provide the services you request, such as managing your account, handling payments through available channels, and enabling access to games.
- Legal Obligation: Legal Compliance: Using personal data when needed to meet applicable KYC, AML, regulatory, or other legal requirements.
- Legitimate Interests: Legitimate Interests: Using information for fraud prevention, account and platform security, service improvement, and related operational needs, provided these interests do not unfairly override your privacy rights.
- Consent: Consent: Using personal data for marketing communications when you have clearly agreed to receive them. You may withdraw that permission at any time. Withdrawal will not affect processing that was lawful before your consent was withdrawn.
05 Sharing Your Data
HAWKGAMING does not sell, rent, or trade your personal data. Information is shared only when necessary and in the limited situations described below:
Service Providers
HAWKGAMING may appoint trusted service providers to process information on its behalf. These may include GCash and Maya payment processing services, identity verification providers, secure hosting providers, and customer support tools. Each provider is expected to protect your information and use it only for the service authorised by HAWKGAMING.
Regulatory and Legal Authorities
HAWKGAMING may disclose information to lawful authorities, regulators, or relevant agencies when required by law or when disclosure is reasonably necessary to help prevent fraud, money laundering, security threats, or other unlawful activity.
Business Changes
If HAWKGAMING becomes part of a merger, acquisition, or similar business transaction, relevant personal data may be transferred as part of that process. Where appropriate and legally required, affected users will receive notice about the change and the available account options.
No Third-Party Marketing
HAWKGAMING does not provide your contact details to other companies for their own marketing. Promotional messages from HAWKGAMING are sent directly by the platform and only where you have chosen to receive them.
06 Cookies and Tracking
HAWKGAMING uses cookies and similar technologies to keep the platform working, remember selected preferences, and understand how the service is used. The main cookie purposes are summarised below:
- Essential Cookies These cookies are necessary for the platform to operate properly. Session cookies help keep you signed in, while security cookies help guard against cross-site request forgery. Because they support core functions, they cannot be switched off.
- Preference Cookies These cookies save choices such as your language and display preferences, allowing you to return without entering the same settings each time.
- Analytics Cookies These cookies provide insight into how players use the HAWKGAMING platform, helping the team identify areas for improvement. Where practical, the information is combined and anonymised.
- Marketing Cookies These cookies measure the performance of promotional campaigns. They are placed only when you have agreed to receive marketing communications.
You can adjust cookie permissions in your browser settings. Please note that blocking essential cookies may limit key HAWKGAMING features, including account access and transaction completion.
07 Data Retention
HAWKGAMING keeps personal information while your account remains open and for an additional period after closure when required by applicable law and licensing obligations. The standard retention periods are outlined below:
- Account and Identity Data Account and identity information is kept for at least five years after the account is closed, in line with applicable anti-money laundering requirements.
- Transaction Records Transaction information is retained for at least five years from the date of the relevant transaction.
- Support Communications Support correspondence is kept for two years following your most recent interaction with HAWKGAMING.
- Marketing Consent Records Marketing consent records remain on file until you withdraw your consent, followed by an additional one-year retention period for compliance purposes.
- Technical and Usage Data Technical and usage information may remain identifiable for up to 12 months. After that, it is anonymised for analytical use.
Once information is no longer needed, it is securely erased or anonymised so it cannot reasonably be associated with you as an individual.
08 Security Measures
HAWKGAMING treats the protection of personal information as a priority. Technical and organisational safeguards are used to reduce the risk of unauthorised access, data loss and improper disclosure:
- All data transferred between your device and the HAWKGAMING platform is protected with 256-bit SSL encryption.
- Sensitive information stored on HAWKGAMING servers is encrypted at rest.
- Strict access controls limit player-data access to authorised personnel with a legitimate operational need.
- Independent security professionals conduct regular security audits and penetration testing.
- Two-factor authentication is available to help strengthen player account protection.
- Automated systems monitor unusual access activity and possible data-breach indicators.
If a data breach is likely to create a risk to your rights and freedoms, HAWKGAMING will notify you and the appropriate regulatory authority as required by applicable law and without unnecessary delay.
Your Role in Security
HAWKGAMING uses reasonable safeguards to help protect your personal information, but account security also depends on you. Choose a strong password that you do not reuse elsewhere, keep your PIN and verification codes private, and never give your login details to another person. If you notice suspicious activity or believe someone has accessed your account, contact the support team through the available support channels without delay.
09 Children's Privacy
HAWKGAMING is for adults aged 21 and above only. You confirm that you meet this minimum age requirement when you register or log in. The platform does not permit anyone under 21 to create or use an account.
If HAWKGAMING becomes aware that a person under 21 has registered or provided personal information, access may be restricted and the account may be closed in line with the applicable account and safety requirements. If you believe a minor has created an account, please contact the support team immediately through the available support channels. [email protected].
10 International Data Transfers
Some platform-related service activities may involve handling personal information outside the Philippines. Where an international transfer is required, HAWKGAMING applies appropriate privacy and security measures consistent with applicable data protection requirements.
The safeguards used for an international transfer may depend on the destination, service involved, and applicable privacy requirements. For further information about a specific transfer or the measures applied, contact the HAWKGAMING support team through the available support channels. [email protected].
11 Exercising Your Rights
You may contact the HAWKGAMING support team to ask about your personal information, request a correction, raise a privacy concern, or seek guidance on available data rights. Requests should be submitted through the support channels provided on the platform.
- Email: [email protected]
- Live Chat: Support options are available through the HAWKGAMING platform, including the Help Center and the relevant account support channels.
HAWKGAMING will review privacy-related requests and provide a response within a reasonable period. The time required may vary depending on the nature of the request and any checks needed. No personal information request should include your password or SMS verification code.
To help protect your account and personal information, HAWKGAMING may verify your identity before acting on a privacy request. Provide only the information needed through an official support channel, and never share your password or verification code.
12 Changes to This Policy
HAWKGAMING may revise this Privacy Policy when its privacy practices, legal requirements, account processes, or platform features change. The latest version will be published on this page, together with its updated last-revised date.
If an important update changes how personal information is handled, registered players may be informed through an available account notification or other appropriate platform communication. Review this page regularly to stay aware of the current policy. Continued access to the platform after an update may be subject to the revised terms.
13 Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how HAWKGAMING manages your personal data, please contact us through the appropriate channel below.
- Data Protection Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Support options are available through the HAWKGAMING platform, including the Help Center and the relevant account support channels.
Our data protection team generally replies to privacy enquiries within 48 hours. If your concern needs prompt attention, live chat is the quickest way to contact our support team.
Your Privacy Matters
Your trust is important to HAWKGAMING. If you believe your privacy has not been properly respected, please contact us first so we can review the matter and work towards a suitable resolution. If you are still dissatisfied after receiving our response, you may escalate the complaint to the appropriate data protection authority.
Play Responsibly With HAWKGAMING
Understanding how HAWKGAMING handles your data helps you make informed choices. Eligible Philippine adults aged 21 and above may register, use supported payment options such as GCash and Maya, and access the platform's games while following our security and responsible gaming guidance.
21+ only. Please play responsibly. Responsible Gaming Policy
