HAWKGAMING Terms and Conditions: Understand the Rules Before You Play

01 Introduction

These Terms and Conditions set out the rules for using HAWKGAMING, including its website, mobile access, account features, payment services, support channels and gaming products. In these Terms, “Player”, “User”, “you” and “your” refer to anyone who accesses or uses the platform, while “HAWKGAMING”, “we”, “us” and “our” refer to the platform and its services. hawkgaming.beer.

HAWKGAMING is an online gaming platform created for adults in the Philippines. Its available entertainment options include electronic casino games, featured games, sports betting and electronic bingo. Access is designed for convenient mobile use, with account security, local payment options and responsible participation forming part of the member experience.

These Terms apply to registered members and other people who access HAWKGAMING. By registering, logging in or continuing to use any platform feature, you confirm that you have read and accepted these Terms, the Privacy Policy and the requirements that apply to your account and activities.

02 Eligibility Requirements

Before registering or using HAWKGAMING, you must meet the following eligibility requirements:

• You must be at least 21 years old.HAWKGAMING does not allow anyone below the required legal age to register, log in or participate. Age requirements apply every time you use the platform.
• You must use HAWKGAMING only where your access and online gaming participation are lawful. You are responsible for checking the rules that apply to you before creating an account or using any gaming, payment or withdrawal feature.
• You must not be a government employee. Access is also subject to the account, eligibility and participation requirements shown by HAWKGAMING at the time of registration or login.
• You must not be listed in the PAGCOR NDRP. GEL license holders are also not eligible to register or use the platform.
• You must use your own account for your own participation. Do not register, log in or carry out transactions on behalf of another person, and do not allow anyone else to use your account, password, PIN or verification code.

HAWKGAMING may request information or documents to confirm your age, identity and account details. If you do not complete a required verification review, access to some services may remain restricted. Keep your submitted information accurate and consistent with your identification and KYC records.

03 Account Registration and Verification

Your account is personal and must be protected from unauthorised use. Keep your account password and PIN separate, never share SMS verification codes, and review your transaction records regularly. HAWKGAMING may restrict access where account details, security information or activity require further review.

When you create an account, make sure the details you submit are accurate and current. Your registered mobile number and KYC information must match your identity records so HAWKGAMING can support account security, verification, and payment-related requests.

KYC Account Verification

HAWKGAMING may require you to complete Know Your Customer (KYC) verification before accessing certain services, including some fund-related features. Keep your personal information consistent and follow the instructions shown in the Security Center. Any applicable service restriction will remain until the review is completed.

KYC information is handled under the platform’s HAWKGAMING Privacy Policyprivacy and account-security procedures. It is used for verification and related service support, with handling details set out in the applicable policy.

Account Currency

HAWKGAMING accounts use Philippine peso (PHP), shown as ₱. Deposits and withdrawals are handled through GCash or Maya, subject to the payment options and requirements displayed in your account.

04 Deposits and Withdrawals

Deposits

You can fund your account through GCash or Maya by opening Deposit from HOME, selecting the required amount, and confirming the payment. In most cases, a successful payment is credited to your balance automatically. If the balance has not updated after around five minutes, refresh your account first. For further assistance, contact support with your registered mobile number, payment receipt screenshot, and payment order number. Never share your password or SMS verification code.

Use only a payment account that you are authorised to access when making a deposit. Check the account details carefully before confirming your payment, and keep your payment records for reference if support needs to investigate a transaction.

Withdrawals

Withdrawals are submitted from ME through Withdraw and are handled by GCash or Maya according to the payment details and verification requirements shown on your account. Make sure your payment information is correct before confirming the request.

Before requesting a withdrawal, your balance must meet the minimum cash-out threshold displayed on the platform. Standard requests are commonly completed within around 10 minutes, but a risk-control review may extend processing to approximately 30 minutes. Payment-partner maintenance or technical issues may also cause delays.

Withdrawal Conditions

• KYC verification may be required before withdrawal-related services can be completed. Check the Security Center for your current status and finish any requested review before submitting or following up on a withdrawal.
• Any account, game, or activity requirements shown in the relevant HAWKGAMING terms must be reviewed before requesting a withdrawal. Eligibility and processing remain subject to the applicable terms displayed at the time of the request.
• HAWKGAMING may apply additional security or risk-control checks to a withdrawal request. If a request is delayed or marked as failed, contact support with your registered mobile number and payment order number for assistance.
• Withdrawals may be placed on hold when an account requires a security or risk review. Processing will continue after the review is completed, subject to the applicable account and payment requirements.

05 Bonuses and Promotions

HAWKGAMING may make selected bonuses or promotional offers available to eligible new and existing players. Each offer has its own conditions, which will be shown before it is claimed. Always review the applicable terms, eligibility rules, expiry period and withdrawal conditions before participating.

Wagering Requirements

A promotional offer may include a wagering requirement. This is the number of times the stated bonus, and where applicable the qualifying deposit, must be wagered before a withdrawal request can be considered. The exact multiplier and qualifying activity will be shown in the terms of the relevant offer.

Any wagering requirement must be completed within the period stated for the applicable offer. If the deadline passes before the requirement is fulfilled, the offer and any related winnings may be cancelled in line with its published terms.

Bonus Abuse

HAWKGAMING may review activity connected with promotional offers to protect fair participation. This can include attempts to claim the same offer through multiple accounts, activity designed to bypass the stated wagering conditions, or coordination intended to exploit an offer. Where misuse is identified, the relevant offer and associated winnings may be cancelled, and account access may be restricted or closed under the applicable terms.

06 Game Rules and Fair Participation

Game results are random, and no outcome is guaranteed. Results are not a reliable way to predict a future result, so players should only participate with an amount they can afford to lose. Review the information and rules shown for each game before playing.

Every game on HAWKGAMING includes its own instructions, which can be opened from the game interface. Read and understand these rules before placing a bet. Players are responsible for checking the applicable game information and participating responsibly.

Malfunction Policy

If a technical malfunction affects a game or transaction, the affected activity may be reviewed and corrected in accordance with the applicable platform terms. Any related outcome may be subject to adjustment, and players may be asked to provide transaction details to support the review. Contact HAWKGAMING support if a game behaves unexpectedly.

Disconnection Policy

If your connection drops during a game, the game may continue based on its programmed rules. HAWKGAMING cannot accept responsibility for losses caused by your internet service, device, or another issue beyond the platform’s reasonable control. You may review the relevant game activity in your transaction records, or contact support for assistance in checking the available history.

07 Account Protection

You are responsible for keeping your HAWKGAMING account details secure. This includes your registered phone number, password, PIN, and SMS verification codes. Never disclose your login information or verification codes to another person, even if they claim to be helping with your account.

HAWKGAMING will not ask you to provide your password. Treat any message that claims to represent HAWKGAMING and requests your password as suspicious. Do not reply or share account information; report the communication to the support team as soon as possible.

You are responsible for activity carried out through your account while you are logged in or while your account details are being used. If you believe someone has accessed your account without permission, contact HAWKGAMING through live chat immediately. Support may help secure or restrict the account while the matter is reviewed.

08 Prohibited Account and Platform Activity

The following conduct is not allowed on HAWKGAMING. Depending on the circumstances, a breach may lead to account suspension, permanent closure, balance restrictions, or referral to the appropriate authorities where required:

• Creating or operating more than one HAWKGAMING account.
• Submitting information that is false, incomplete, or misleading during registration or KYC review. Your account information and identity details must be accurate and consistent.
• Accessing or using HAWKGAMING if you are under 21 years old. HAWKGAMING is for Philippine adults aged 21 and above only. Eligibility also excludes people listed in the PAGCOR NDRP, GEL licence holders, and government employees.
• Using bots, scripts, automated tools, or other software to access, control, or interact with the platform without permission.
• Taking advantage of a software fault, technical error, or platform weakness to obtain an unfair benefit.
• Coordinating with other players to manipulate a game or gain an improper advantage.
• Using HAWKGAMING for money laundering or to handle funds connected with illegal activity.
• Attempting to reverse-engineer, reproduce, copy, or recreate any part of the HAWKGAMING platform, its features, or its content without permission.
• Harassing, threatening, intimidating, or abusing HAWKGAMING staff or other players through the platform or its support channels.
• Trying to obtain promotional benefits through deception, misuse, or other fraudulent conduct. Any activity or reward remains subject to the applicable offer terms and current eligibility requirements.

HAWKGAMING may use automated checks and manual reviews to identify activity that appears to breach these rules. An account may be temporarily restricted while the matter is assessed. Where appropriate, you will be informed of the review outcome and given a chance to provide relevant information before permanent action is taken. Immediate restrictions or closure may apply when necessary to protect the platform, other players, or the integrity of an ongoing investigation.

09 Responsible Gaming

HAWKGAMING supports responsible participation for Philippine adults aged 21 and above. Treat gaming as paid entertainment, set a personal budget and time limit, and review your account activity regularly. If you feel that gaming is becoming difficult to manage, stop playing and contact support for guidance.

• Deposit Limits Before making a Deposit, decide how much you can comfortably set aside for entertainment. Never use money needed for essentials, and adjust your spending plan if your activity no longer feels manageable.
• Loss Limits Keep your gaming budget within an amount you can afford to lose. Do not chase losses or increase your spending to recover previous results; take a break and review your limits instead.
• Session Reminders Plan regular breaks during play and use a personal timer to avoid spending longer than intended in one session. A clear time boundary can help you remain aware of your gaming activity.
• Self-Exclusion If you need to step away from HAWKGAMING, stop using your account and contact support to discuss available safety options. Responsible participation means taking action early when gaming no longer feels enjoyable or controlled.

If you are worried about your own gaming activity or that of someone close to you, please visit the HAWKGAMING Responsible Gaming page for responsible gaming guidance and practical support information.

10 HAWKGAMING Content and Platform Rights

All material displayed on HAWKGAMING, including its layout, logos, graphics, game interfaces, software, written content and trademarks, belongs to HAWKGAMING or its licensors. These materials are protected by applicable intellectual property laws.

HAWKGAMING grants you a limited, personal, non-exclusive and non-transferable right to access the platform for non-commercial gaming use. You must not copy, reproduce, distribute, alter or create derivative works from any platform content without prior written permission from HAWKGAMING.

11 Service Availability and Liability Limits

HAWKGAMING is provided on an as-is and as-available basis. We work to support a reliable experience, but access may be affected by maintenance, payment-partner issues, network interruptions or other technical events. Continuous, uninterrupted or error-free availability is not guaranteed.

To the fullest extent allowed by applicable law, HAWKGAMING is not responsible for indirect, incidental, special or consequential loss connected with platform use, including loss associated with technical faults, disconnection, delayed processing or service downtime.

Nothing in these Terms excludes or restricts HAWKGAMING liability for fraud, gross negligence or any other responsibility that applicable law does not permit us to exclude or limit.

12 Account Suspension or Closure

You may request the closure of your HAWKGAMING account at any time by reaching out through live chat or Email Support. Before closing the account, make sure any requested withdrawal meets the minimum cash-out requirement and all applicable account checks have been completed. Any eligible remaining balance will be handled through the available GCash or Maya process.

HAWKGAMING may restrict or close an account when there is a suspected breach of the applicable Terms. Where immediate action is necessary, this may happen without advance notice. Account reviews may also affect access to funds or services while risk checks are completed. Any balance handling will depend on the transaction status, account review and applicable platform requirements.

13 Questions, Complaints and Dispute Handling

If you have a concern or dispute involving HAWKGAMING, please contact the support team first through live chat or Email Support. [email protected]Please include your registered mobile number, relevant transaction details and a clear description of the issue. The support team will review the information and provide a response as soon as possible.

If the support team has not resolved your concern, reply to the case or contact support again with any additional information that may help the review. Do not share your password, PIN or SMS verification code when submitting a complaint.

Your use of HAWKGAMING is subject to the current Terms of Use and Privacy Policy. By registering or logging in, you confirm that you are at least 21 years old, are not listed in the PAGCOR NDRP, are not a GEL license holder and are not a government employee. Please review the latest platform terms before using the services.

14 Updates to These Terms

HAWKGAMING may revise these Terms when platform policies, account procedures or safety requirements change. The latest version will be made available on this page. Please check the displayed update information regularly so you remain familiar with the conditions that apply to your account.

Continuing to use HAWKGAMING after revised Terms are published means you accept the updated requirements. If you do not agree with a change, stop using the platform and contact support about closing your account.

15 How to Contact Support

For questions about these Terms and Conditions, account access, payments, KYC or any other HAWKGAMING service, please contact the support team through live chat or Email Support.

• Live Chat: Support options are available through the HAWKGAMING platform, including the Help Center and the relevant account support channels.
• Email: [email protected]

For payment or account enquiries, include your registered mobile number and the relevant payment order number where applicable. Live chat is available for real-time assistance, while Email Support can be used for issues that require further review.